Our shipping policy is as follows;
Spend £35 and get free second class shipping (UK only)
All orders are shipped from the United Kingdom. Please note that you, the buyer, are responsible for any tax, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost, because it varies widely around the world.
Our refund policy differs depending on the product you buy so please read each tab carefully before purchasing a product.
You have 28 days from the date of purchase to change your mind. Any items you ship back must be unused. Return shipping costs are your own responsibility.
We take no responsibility until it reaches us, so ensure you get tracking.
How to initiate a return
To initiate a return email firstname.lastname@example.org with your order number and you will be issued with a Return code. Make sure that you write this down on a piece of paper which you put inside the package, alternatively include the original invoice.
If your product arrives faulty please contact us straight away, email email@example.com so we can organise a replacement. If you do not email us with 7 days of receiving your item, you will default to normal returns conditions.
All downloadable programmes are digital downloadable products therefore are non refundable. There is no cooling off period. All sales are final.
You can cancel anytime unless you purchase the annual membership. If you do not cancel before the start of the next programme, you will be charged and no refund will be given.
If you sign up for anything longer than a monthly membership and for any reason you are unable continue training, you can freeze your membership or transfer it to another person. Alternatively you can have any unused months refunded, however you lose the annual discount. You will be charged for the amount of cycles you have been active for at full price and refunded the difference.